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A Locksmith charged me more then what he said over the phone, what can I do?

A Locksmith here in Beaverton came out to install a deadbolt and rekey one lock and charged me (my customer) $239.00. When I (my customer) called the locksmith to find out what the extra charges was but they would not say. So what came I (my customer) do to find out what the extra charges are?

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1) You want to contact the Oregon Construction Contractors Board (CCB) Enforcement Officers and ask then for help.

Here is how to contact the CCB Enforcement Officers to find answers:
 
Their mailing address:
Construction Contractors Board
700 Summer St. NE, Suite 300
PO Box 14140
Salem, OR 97309-5052

Email Address:

Phone: 503-378-4621
Fax: 503-373-2007

TO REPORT ILLEGAL CONSTRUCTION ACTIVITIES, click here 
or
UNLICENSED or LICENSED LOCKSMITH ACTIVITIES,
 click here.

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2) Before contacting the CCB; you should try and find the Locksmith's CCB Licensed number by going to the CCB's web site:
http://www.oregon.gov/CCB/

Then do a search for the Locksmith's Name (Contractor Search):
https://ccbed.ccb.state.or.us/ccb_frames/consumer_info/ccb_index.htm

They write down the CCB License Number of that Locksmith and include it in the letter to the CCB  Enforcement Officers.

Make a copy of the invoice and write a letter to the CCB about your experience with the locksmith and what questions you want answers too. The CCB Enforcement Officers should get back to you in a few days to a week. They are very busy. 

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Resolving Problems w/Locksmith

If you have a problem with a locksmith, try to resolve the dispute with the company first. Make sure you act quickly. Some companies may not accept responsibility if you fail to complain within a certain time. If you can’t get satisfaction, consider contacting your local consumer protection agency for information and assistance.

You also can file a complaint with the Federal Trade Commission and your state Attorney General.

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